Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also preferably be in the original packaging.
The admission previously stated will be different if your item is defective or damaged upon receipt of the package, in this case, please follow the procedure described in the section concerning exchanges below.us)
Section 1 - Refunds if applicable: :
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain period of time.
Section 2 - Late or missing refunds if applicable: :
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a processing time before a refund is mailed.
If you've done all of this and you still have not received your refund yet, please contact us firstname.lastname@example.org
Section 3 - Sale items if applicable: :
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Section 4 - Exchange if applicable: :
We only replace items if they are defective and / or damaged. If you need to exchange it for the same item, email us at: email@example.com
In this e-mail, we invite you to attach us the order number or a copy of the invoice and a supporting document a photo or a video of the defective and / or damaged elements and send your article to the address indicated on the packaging of your parcel.lis.
Section 5 - Delivery:
To return your product, you must mail your product to the following address::Customer address
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary. 10 to 15 working dayss)
If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item..